return Policy

Return policy

Return Policy

At EW Fashion, we are committed to providing high-quality products and ensuring your satisfaction. If you are not entirely happy with your purchase, our Return Policy outlines the steps and conditions for making returns or exchanges.

Eligibility for Returns

  • Items must be returned within 30 days of purchase.
  • Products should be in their original condition, unused, unwashed, and with all tags and packaging intact.
  • Sale, clearance, or promotional items are not eligible for returns unless explicitly stated.

Non-Returnable Items
The following items cannot be returned for hygiene or customization reasons:

  • Undergarments and lingerie.
  • Swimwear.
  • Personalized or customized items.
  • Accessories, unless defective or damaged.

Return Process
To ensure a seamless return experience, follow these steps:

  1. Initiate the Return: Contact our customer support at [Your Email Address] or call us at [Your Phone Number]. Provide your order details, including your order number and reason for the return.
  2. Return Authorization: Our team will provide a return authorization code and instructions for shipping the item back.
  3. Packaging: Securely pack the item in its original packaging, including all accessories, tags, and the return authorization slip.
  4. Shipping: Ship the item to the return address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

Refunds

  • Refunds will be processed after the returned item is inspected and approved.
  • Refunds are issued to the original payment method and may take 5-7 business days to reflect in your account.

Exchanges

  • Exchanges are subject to product availability. If the requested product is unavailable, we will process a refund instead.

Damaged or Defective Items
If you receive a damaged or defective product, notify us within 7 days of receiving the item. Include photographs of the damage or defect. We will arrange for a replacement or refund at no additional cost.

Important Notes

  • Original shipping charges are non-refundable.
  • EW Fashion reserves the right to refuse returns that do not meet the conditions outlined in this policy.

If you have further questions or need assistance, feel free to contact our customer support team. We are here to help!